BNP Paribas Leasing Solutions Polska introduces a comprehensive solution for enabling online verification of its customers. The customers will be able to confirm their identity remotely without having to meet in person and leave the house. The onboarding process based on modern digital tools provided by Autenti and ARIADNEXT will contribute to increasing safety and will positively influence the users’ experience.
The company decided to implement a digital customer service system to effectively implement the internal processes, and be in compliance with the internal procedures while ensuring security and improving efficiency in the Internet channel.
“Digitization of the business processes is becoming a priority, and it is an important element of the functioning of many organizations. The appropriate verification process is crucial for the safe functioning of our customers in the virtual world. In addition, the automated solutions for identity verification significantly speed up the process and increase the satisfaction of our customers,” – emphasized Michał Porycki, Managing Director of TS at BNP Paribas Leasing Solutions.
The introduced solution uses the IDCheck.io system by ARIADNEXT by IDnow, which is available as a part of the Broker.ID service on the Autenti platform. IDCheck.io, based on artificial intelligence, combines optical character recognition (OCR) and machine learning, giving the possibility of fully remote and automatic verification. The entire process is intuitive and takes several dozen seconds, and the customer only needs an ID card and a webcam.
When logging into the service, the system first reads the information from the identity document and analyzes its authenticity in real-time – the verdict appears in less than twelve seconds. It also allows for cross-checks and checking that, for example, the name of the identity document is the same as with other supporting documents. The user then goes through an aliveness session, also known as a viability test, in which they are prompted to move their head as directed. The tool compares biometric data, and video recording with a photo from an ID document.
“Already at the initial stage, the IDCheck.io system verifies whether the person in front of the computer or phone screen is really who he or she claims to be. It can detect possible anomalies like a face mask, avatar, or a third party in the process. This is fundamental in the context of combating identity theft and countering fraud. The solution is implemented by companies for which the safety and comfort of users are a priority, hence the growing popularity of remote identity verification also in industries not covered by AML / CFT and KYC regulations and requirements,” – explains Anna Worwa, Sales Director for the CEE market of ARIADNEXT, the Solution Provider.
“Undoubtedly, the cooperation in the field of the use of digital tools and the automation of subsequent stages of servicing the leasing transaction will increase the competitiveness of BNP Paribas Leasing and will allow the company to ensure a smooth, trouble-free user experience, taking into account the changing expectations and behavior of the customers, especially in the context of the pandemic and related work remote. The launched service of remote identity verification under Broker.ID speeds up the signing of lease contracts and loans. The verification using facial biometrics and electronic ID card verification is available 24/7, which reduces the time spent on the journey of the dealer representative to the customer to sign the contract. The customers can complete the formalities at any place and time of their choice,” – adds Anna Krasuska, Head of Sales at Autenti.
Source: The press release by Autenti dated May 25, 2022