Russian Tochka Bank (Otkrytie group) has launched financial chatbot for SME customers, the first bot of this kind in the world.

Using Facebook Messenger Bank’s customers – legal entities and private entrepreneurs – can receive answers regarding branches&ATM location, check account balance, communicate with support service and even are able to do payment transfers. The service is available for customers, which are authorized users of Bank’s internet banking service.
Solution development is done by Russian IT-company Angry Developers LLC.
The service is linked to Bank’s Facebook page. Bank expects about 10000 customers to use chat-bot.

Innovation Details

Organization: Tochka Bank
Country: Russia
Service Provider: Angry Developers LLC

Organization

Tochka Bank

Reasons behind

To provide added-value service to SMEs

Unique Value Proposition

It’s the only service of that type in the world

Implementation

Current status and progress: Launched in July 2016

Project organization

IT-company Angry Developers LLC