Russian Tochka Bank (Otkrytie group) has launched financial chatbot for SME customers, the first bot of this kind in the world.
Using Facebook Messenger Bank’s customers – legal entities and private entrepreneurs – can receive answers regarding branches&ATM location, check account balance, communicate with support service and even are able to do payment transfers. The service is available for customers, which are authorized users of Bank’s internet banking service.
Solution development is done by Russian IT-company Angry Developers LLC.
The service is linked to Bank’s Facebook page. Bank expects about 10000 customers to use chat-bot.
Innovation Details
Organization
Tochka Bank
Reasons behind
To provide added-value service to SMEs
Unique Value Proposition
It’s the only service of that type in the world
Implementation
Current status and progress: Launched in July 2016
Project organization
IT-company Angry Developers LLC
