Webinar: Improving Employee and Customer Experience with Banking CRM


How can banks provide superior customer experience, respond to market trends, and stay agile? What are ways to set KPIs and track the progress of employees? How can a bank connect all of its client data into a single platform? Find out how CX360, specialized banking CRM developed by Logate, solves these issues for Debt Collection, Sales, Complaints, KYC & Compliance departments. CX360 has been implemented in 12 banks in the CEE region and it’s expanding internationally.

Watch the recording of the webinar

⏱Webinar’s Schedule:

  1. 14:00 to 14:05: Introduction to the webinar – Olena Gryniuk
  2. 14:05 to 14:30: Improving Employee and Customer Experience with Banking CRM – Jevrosima Zogovic
  3. 14:30 to 14:45: Q & A



Jevrosima Zogovic

Head of Sales at Logate (Montenegro)

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Olena Gryniuk

CEE Regional Director at SME Banking Club (Poland)

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