Warsaw, June 12, 2026 – The two-day Digital SME Lending Study Tour, held on June 11–12 in Warsaw, has successfully concluded, bringing together banking professionals, SME lenders, fintech experts, and technology providers for a comprehensive exploration of digital transformation in SME lending.
The Study Tour delivered a practical, end‑to‑end perspective on digital SME lending, highlighting real-world implementations from leading Polish banks, fintechs, and solution providers. Participants gained in-depth insights into how financial institutions are redesigning SME lending journeys through advanced data management, customer-centric design, and evolving risk frameworks.
A key highlight of the program was a dedicated day focused on AI-driven innovation, with particular emphasis on the role of AI agents in SME lending. Through live demonstrations and real-world use cases, attendees explored how agent-based solutions are transforming credit decision-making, automating processes, and enhancing customer experience.
Key Topics Covered
- End-to-end digital SME lending journeys implemented in Poland
- Core pillars of modern SME lending: data management, risk appetite, and customer-centric design
- The impact of AI on efficiency, scalability, and decision-making
- In-depth analysis across the full SME lending lifecycle
- Live demonstrations of AI agent applications in real operating environments
The event featured contributions from leading industry players including Bank Pekao S.A., NovaLend, Comarch, Intuitech, and Christian Ruehmer (Q-Lana Inc), who shared hands-on experience and practical insights into building and scaling digital SME lending solutions.
“We are grateful to our partners and speakers for their openness and willingness to share real implementations and lessons learned,” said Olena Gryniuk, the organizer. “Their contributions provided participants with valuable, actionable insights into the presenr and future of digital SME lending.”
The Study Tour also welcomed participants from Polish and Montenegrin banks, as well as non-banking SME lenders, fostering a dynamic exchange of ideas, experiences, and best practices across the region.
The discussions and collaborative atmosphere underscored the growing importance of AI, embedded finance, and digital ecosystems in shaping the future of SME lending.
Looking Ahead
The success of the Warsaw edition reinforces the importance of continued knowledge-sharing and collaboration across the Central and Eastern European (CEE) region. Organizers are already planning future editions to further support innovation and digital transformation in financial services.
If you’re looking to transform your SME lending process today, reach out to our team to learn how we can support and accelerate that transformation.
