It seems banking still is seen from a department/product view, and not customer-centric. Customers still receive from the banks offers that are not relevant to their business or private needs. Moreover, customer needs are changing very rapidly. To meet those needs, banks need to follow them, and even predict, and make the customer experience a priority.

Watch the webinar, hosted on June 01, 2021, on how banks can become customer-centric.

 

SPEAKERS:

🎤 Daniel Huszár LinkedIn profile

Head of Sales

efcom

🎤 Piotr Romaniuk LinkedIn profile

Portfolio Director Financial Services

Starkkraft technologies GmbH

 

🎤HOST:

Olena Gryniuk LinkedIn Profile

CEE Regional Director

SME Banking Club

 

🕒 Webinar Agenda:

15.00 – 15.05 – Introduction to the webinar – Olena Gryniuk

15.05 – 15.15 – Why a customer-centric banking model is essential – Daniel Huszár

15.15 – 15.25 – Personalized products & services: expectations vs. reality – Piotr Romaniuk

15.25 – 15.30 – Examples from the CEE market – Olena Gryniuk

15.30 – 15.45 – Q&A Session

 

Watch the webinar recording: