It seems banking still is seen from a department/product view, and not customer-centric. Customers still receive from the banks offers that are not relevant to their business or private needs. Moreover, customer needs are changing very rapidly. To meet those needs, banks need to follow them, and even predict, and make the customer experience a priority.
Watch the webinar, hosted on June 01, 2021, on how banks can become customer-centric.
Daniel Huszár LinkedIn profile
Head of Sales
Piotr Romaniuk LinkedIn profile
Portfolio Director Financial Services
Olena Gryniuk LinkedIn Profile
CEE Regional Director
15.00 – 15.05 – Introduction to the webinar – Olena Gryniuk
15.05 – 15.15 – Why a customer-centric banking model is essential – Daniel Huszár
15.15 – 15.25 – Personalized products & services: expectations vs. reality – Piotr Romaniuk
15.25 – 15.30 – Examples from the CEE market – Olena Gryniuk
15.30 – 15.45 – Q&A Session