Watch the webinar, hosted on March 31, on the topic of customer experience in Self-Service portals.
As digital became the primary way most consumers get their entertainment, socialize or buy products and services, the need for self-service has never been this high. It’s no longer just a useful feature, but something that is expected from brands or organizations. Today’s customers prefer self-service support and the ability to solve product or service issues on their own over speaking to agents and support staff.
In our talk, we show how modern self-service portals can help companies meet increasing expectations. We touched upon research findings, recent trends, consumer expectations, and had a glimpse of what 2021 will bring.
🎤Daniel Kiss LinkedIn profile
CEE Regional Marketing Manager at Liferay
Olena Gryniuk LinkedIn profile
CEE Regional Director at SME Banking Club
14:00 to 14:05: Introduction to the webinar – Olena Gryniuk
14:05 to 14:35: Self-Service portals presentation – Daniel Kiss
14:35 to 14:45: Q&A Session
Watch webinar video: