May 20 – Roundtable: Increasing customer engagement: The SME Ecosystem playbook


Join us for an in-depth discussion on how banks can use SME Ecosystem and benefit on the SME market by building engagement among SMEs and drive new revenue streams.



Olena Gryniuk

CEE Regional Director at SME Banking Club (Poland)

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Maciej Sałata

Consulting Director/Corporate and SME Digital Banking at Comarch (Poland)

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Paweł Jaszewski

Director of Business Transformation and Digitalization Bureau – SME and Corporate Banking at BNP Paribas Bank Polska (Poland)

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13.00 – 13.10 – Status quo on SME ecosystems in the CEE region. Introduction by Olena Gryniuk

13.10 – 15.00 – SME Ecosystem Playbook. Presentation by Maciej Sałata:

  • Everything starts from KYC and customer onboarding
  • Online Banking and integration of VAS, focus on customer’s ERP integration
  • Loan origination for SMEs
  • Customer loyalty management
  • Robotic automation

15.00 – 16.00 – Banks journey – from concept to market. Presentation by Paweł Jaszewski:

  • Online interaction with business customers: online banking, eApplication platform, host-to-host integration with customer’s ERP systems
  • Co-creation of the new solutions with the customers using User Experience Design and Agile approach

16.00 – 17.00 – Q&A Session


Number of participants is limited to 20 attendees.

🤝 Partner of the Roundtable: COMARCH S.A.


  • By registering at the Roundtable, I agree with the processing of my personal data indicated in the above form, i.e. e-mail address and my name in order to answer questions via the contact form, and also send marketing materials from SME Banking Club and its partners;
  • The administrator of personal data is GG Company sp. z o.o. with its registered office in Krakow at 30-381, Poland, Krakow, ul. Królewska 65A/1.

Read full GDPR Policy here


🎥 Watch the Webinar devoted to the SME Ecosystem topic and join us for more detailed discussion during that Roundtable