This April, Nest Bank in Poland launched a pilot version of the AI assistant in its mobile application. N!Asystent is a virtual assistant powered by artificial intelligence, based on the GPT-4 language model. Thanks to it, Nest Bank’s customers can talk about their finances in natural language and order intelligent analyses of their expenses.Â
What is N!Assistant?
N!Asystent is a virtual customer assistant powered by artificial intelligence, available in the Nest Bank mobile application for selected customers. N!Asystent is an advanced and intelligent system based on the GPT-4 model, available as part of the Microsoft Azure OpenAI service. In addition to the GPT-4 knowledge base, N!Asystent has access to regulations, price lists, and product information of Nest Bank. Customers can talk to the assistant just like they would with a human – i.e. in the so-called natural language. The assistant perfectly understands complex context and provides simple answers to complicated questions.
How does N!Asystent work currently?
Currently, the assistant answers questions about Nest Bank’s offer and provides support in managing personal finances – it will check the spending rate, assess whether the budget will be tight at the end of the month, and calculate how much we need to save for a trip abroad. The range of functions available through N!Assistant will be constantly developed.
– N!Asystent is one of our key projects that takes customers into the true era of GenAI. We believe that artificial intelligence has the potential to completely change the way banking is used, redefining the current concept of functionality. That is why we have committed to continuous development of our assistant, guided primarily by the needs of our customers, but also by the protection of their privacy. We not only want to implement the functions that we have already planned, but we are also open to new solutions that may be created based on suggestions from the first users of N!Asystent – says Janusz Mieloszyk, First Vice-president of Management Board at Nest Bank.
Further functions of N!Asystent in the second quarter of 2024
As Nest Bank announces, the current functions of N!Asystent are just a foretaste of what awaits customers. Already in the second quarter of 2024, N!Asystent will be equipped with new functionalities. First of all, it will also be available for iOS users and business customers. The new features will include a voice-to-text option, which will allow customers to ask questions using their voice. But that’s not all. The assistant will be able to redirect customers directly to the appropriate sections of the application. For example, if a customer asks how to apply for an additional card, they will automatically be taken to the appropriate place in the application. Additionally, customers will be able to view the history of their conversations with the assistant and download them in PDF format.
What’s next?
In subsequent stages of expansion, N!Asystent will have access to knowledge about the products and services used by the customer, which will enable even more personalized interactions. Its key function will be the automation of banking operations. N!Asystent will support customers in a wide range of activities – from initiating transfers, through blocking identity documents or payment cards, to issuing new cards. Moreover, customers will be able to issue voice commands, such as ordering and repeating transfers. In this context, N!Asystent will prepare an appropriate form, which will then require standard authorization, either with a mobile code or biometrics, maximizing convenience and speeding up the process of using banking services.
