Join us for an exclusive in‑person session dedicated to reimagining how SME banks operate, serve customers, and build efficiency at scale.
In this session, we will explore how banks can break operational silos, boost relationship managers’ productivity, and use AI to enhance customer engagement—all while reducing cost‑to‑serve and moving toward a unified frontline model.
🔍 What we will discuss
- Why operational fragmentation is holding SME banking back
- How AI is becoming a core enabler of productivity and customer satisfaction
- What a unified frontline looks like in practice
- How leading banks are reshaping processes, tools, and teams to drive growth
- The future of SME banking in an AI‑enabled environment
This session is designed for leaders in SME banking, digital transformation, product development, and customer experience who want to understand how to rethink—and future‑proof—their banking model.
SPEAKERS:
Olena Gryniuk
Event Details:
Venue: Dancing House, Prague (Jiráskovo náměstí 1981/6, Praha 2)
Date: April 09, 2026
Time:
- Welcome coffee: 14:00 – 15:00
- Official part: 15:00 – 18:00
- Cocktail & Networking: 18:00 – 20:00
Would you like to participate in the Meeting?
Register
This event is organized by:
SME Banking Club – a professional network in the CEE market, facilitating the exchange of information and experiences among bankers in the micro, small, and medium-sized business segments.
and
Backbase – Backbase delivers a modern digital SME banking platform that empowers small businesses with everything they need in one place — seamless onboarding, loan origination, payroll, invoicing, cash‑flow forecasting, and additional value‑added services.
