RoBots – a digital revolution at BGŻ BNP Paribas Bank in Poland


BGŻ BNP Paribas Bank in Poland built and implemented the first robot to automate loan administration for entrepreneurs in less than two months. Within eight months, the number of robots has increased to 20, which has improved work in 20 areas of Operations. The bank is thus the first bank in Poland to implement robotization of processes on such a large scale. By the end of the year, the Bank intends to double the number of robots and automated procedures.

“Operations employees work closely with robots every day, which significantly optimizes their work. Robots take over the most labor-intensive tasks with high volume, which primarily ensures greater process efficiency and flexibility in responding to business development, and allows our employees to focus on complex tasks which require expert knowledge,” says Oktawiusz Kacza, Head of Operations at BGŻ BNP Paribas Bank.

Faster loans “with a robot” – up to 300 percent.

Robotization of processes at BGŻ BNP Paribas Bank also has a direct impact on the customer. Robots support, among others, the lending process in the Bank in many areas, including lending to micros, SMEs, corporations and the Agri sector. Thanks to robotization, the final stage of the loan process, loan disbursement and booking, is fully automated. Involvement of robots at this step speeds up the booking process by up to 300 percent. Also, for some loan applications, robots make it easier for the customer to receive money on the same day a loan decision is made.

Robotization delivers immediate results

Since the program was implemented (May 2017), nearly 6,000 transactions involving robots concerning loan applications, agreement registration and loan disbursements have been completed in the micro segment alone. Robots have disbursed loans for more than 10,000 loan applications and booked 1,100 guarantees.

Currently, robots undertake tasks in many areas of operations related to accounts, payments, execution processes, trade finance and financial markets. The execution time of transactions served in cooperation between people and robots has been reduced by a factor ranging from 30 to 70 percent. Currently, the work performed by robots corresponds to that of nearly 40 employees.

Robotization saves time and improves accuracy

The implementation of robots at BGŻ BNP Paribas Bank based on Robotic Process Automation (RPA) technology has significantly improved efficiency in operational processes. They provide higher quality because they do not make mistakes. Robots can work in continuous mode, 24h/7, processing large volumes of tasks. Their implementation process is relatively fast because they work with the same applications as employees, do not require additional changes in IT systems, and most importantly, operations are performed several times faster.

Plans to streamline and increase processes

Robotisation at BGŻ BNP Paribas Bank, in terms of the scale of its implementation, is leading the market. From the very beginning, Operations have been fully assumed by robots, analyzing all the processes in which there is potential for the use of robots. Currently, thanks to this technology, 20 different processes are automated, from loan renewals, through generating customer certificates (e.g. mortgage release), handling execution processes, and sending e-mails to clients with an attached bank guarantee.

Work to increase the number of robots and the processes they will manage is ongoing. The Bank plans to double the number of automated processes this year. By the end of Q3 in 2018, robots will be present in all Operations units, and will subsequently be implemented in other areas, such as Compliance, Finance, Security and HR.

“At the same time, we are improving the solutions we use, which will be extended in subsequent stages with mechanisms of artificial intelligence (AI). The development and management of technology and the “farm” of robots are carried out inside the Bank. We have built a dedicated, innovative Robotic Center of Excellence, which both creates robots and watches over their smooth operations every day,” Oktawiusz Kacza adds.

Source: BGŻ BNP Paribas Bank, press release from 02/12/2018

Picture: Tło wektory designed by Freepik