SME Study tour to Poland: Inspired by innovations


In May 2018 a group of SME Bankers from Egypt – representatives of commercial banks and Egyptian Banking Institute – came to Poland to learn best practices of banking solutions for small business companies. SME Banking Club hosted the Tour and visits to Polish banks working with SMEs, and some fintechs.

Krzysztof Pulkiewicz showed how BanqUP works with SME customers directly and also how they can cooperate with the banks within the B-2-B model.

Krzysztof Pulkiewicz (BanqUP)

Michal Pawlik shared their experience at SMEO of financing Polish SMEs purely online.

Michal Pawlik (SMEO)

We visited one of the Idea Hubs in Warsaw. Tomasz Górski, Idea Bank, among other topics, told about the concept of the first 100 days of customer’s life in the Bank. When everything is fresh and new to the customer what they do at Idea Bank to instill a habit in them of using the Bank (read more).

Tomasz Górski (Idea Bank)

Bank’s experience in the launching of Idea Cloud, Mobile ATM, and packages for entrepreneurs are also topics of great interest.

Łukasz Vászon during the presentation of Mobile ATM at Idea Bank

At ING Bank Śląski we talked about agile way of working, launched in SME/MC Division in 2017 (read more about that in the interview with Marcin Kryszeń) and also about digital processes for business customers, starting from the purely online customer’s onboarding and opening current account till signing the loan agreement and selling insurances digitally via the online banking system – ING Business.

Marcin Kryszeń (ING Bank Śląski)
Adam Walendziewski (ING Bank Śląski)

mBank, among other topics, showed their process of business registration of through Bank’s online banking system, online banking system itself, mobile banking, credit process and mAccounting.

During the presentaion at mBank
During the visit to mBank

We talked about working with agricultural customers during a visit to Agri Hub at BGŻ BNP Paribas Bank. Read about the Hub and how BGŻ BNP Paribas approaches farmers in the interview with Bartosz Urbaniak.

During the visit at BGŻ BNP Paribas Bank

The presentation focused on Relationship model for SMEs in Raiffeisen Polbank and sharing the experience in building knowledge and sales competency framework was very valuable and interactive.

From left to right: Wojciech Rudzinski, Jan Czeremcha, Grzegorz Chrzanowski (Raiffeisen Polbank)
During the visit to Raiffeisen Polbank

Citi Handlowy shared with the group main processes and products they have for business customers: lending products, cash management products, FX.

BOŚ Bank shared their experience in financing pro-ecological projects of business customers and how they approach business customers.

During the visit to BOŚ Bank

See all photos on our Flickr page.